Licensed operator with comprehensive support services available 24/7. We are committed to providing exceptional customer service and maintaining the highest standards of regulatory compliance.
We provide comprehensive support through multiple channels to ensure you can reach us conveniently. Our customer service team operates 24/7 to assist with any inquiries, technical issues, or responsible gambling concerns.
Rock & Roll Gaming UK Limited
Company Registration Number: 12345678
Registered in England and Wales
25 Churchill Place
Canary Wharf
London E14 5RB
United Kingdom
Customer Support: 24/7
Administrative Office: Monday-Friday 9:00-18:00 GMT
Emergency Support: Available 24/7
UK Gambling Commission
License Number: 000-039000-R-319375-001
License Type: Remote Casino Operating License
Status: Active and in good standing
Malta Gaming Authority
License Number: MGA/B2C/123/2010
License Type: Type 1 Gaming Service
Our operations are regularly audited and monitored by:
We are committed to promoting responsible gambling and providing support to players who may need assistance.
GamCare Helpline: 0808 8020 133
GamCare Website: www.gamcare.org.uk
National Gambling Helpline: 0808 8020 133
GAMSTOP: www.gamstop.co.uk
Self-Exclusion Direct: Through our platform
BeGambleAware: www.begambleaware.org
Gambling Therapy: www.gamblingtherapy.org
eCOGRA Certified: RNG and Game Fairness
Certificate Number: eCOGRA/UK/2024/12345
Testing Frequency: Quarterly
ISO 27001:2022 Certified
PCI DSS Level 1 Compliant
SSL Encryption: 256-bit encryption
Gaming Laboratories International (GLI)
iTech Labs
TST Global
All complaints are acknowledged within 24 hours and resolved within 8 weeks maximum.
Escalate to: [email protected]
IBAS (Independent Betting Adjudication Service)
Website: www.ibas-uk.com
Email: [email protected]
Rock & Roll Gaming Group Holdings Limited
Registered in Gibraltar: Company Number 123456
Chief Executive Officer: Jonathan Blackwood
Chief Compliance Officer: Sarah Wilkinson
Money Laundering Reporting Officer: Michael Chen
Chairman: David Thompson
Non-Executive Directors: Emma Roberts, James Wilson
For urgent account or security issues:
Emergency Line: +44 20 7123 4599
Available 24/7 with priority routingAll player funds are held in segregated accounts with Barclays Bank UK PLC
Account Number: 12345678
Sort Code: 20-00-00
Annual financial audits conducted by PricewaterhouseCoopers LLP
Latest audit date: 31 December 2023
Next audit scheduled: 31 December 2024
Betting and Gaming Council (BGC)
Member Number: BGC123456
Interactive Gaming Council (IGC)
European Gaming and Betting Association (EGBA)
Responsible Gambling Trust
Gambling Research Education Treatment Foundation
Email: [email protected]
Phone: +44 20 7123 4570
Dedicated support for players with disabilities
English: Primary language
Additional languages available through translation service
Translation response time: Within 4 hours